Requirements: An FTP Client, in this example I will be using 'FileZilla'.

1. Open your FTP Client (You may use any FTP client you like).


2. Login to the control panel and copy the FTP information (This will be the IP and Port of your connection, you can either right click and copy link address or copy it visually).


3. Paste the FTP information (Server IP Address) that you copied from the panel into the host input box then enter your panel username and panel password.

  
4. Hit the connect button on your FTP Client and you will be remotely connected to all your server files. (You are then able to delete/upload/edit/rename any content within).

Commonly known issues

These are the common issues that some people may receive when connecting to their server via FTP.

This error can show if you have typed the IP Address to your server incorrectly. 

Fix: Please check that the IP Address you have entered is correct. (Even a single digit can be wrong which will cause you errors). 

This error can also show if you have typed the IP Address to your server incorrectly.

Fix (Same as issue 1): Please check that the IP Address you have entered is correct. (Even a single digit can be wrong which will cause you errors). 

This error will show if you have typed either your panel username or password incorrectly.

Fix: Please recheck the information that you have entered into the username and password input boxes. (A single character could be entered incorrectly).



Still having troubles with anything? Please feel free to open a support ticket! Our team is always happy to help and we’ll gladly assist you as soon as we can!