Terms of Service

Terms of Service

  1. Definitions

    1. LYHME Hosting. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). LYHME Hosting., the company here after referred to as, ("LYHME Hosting"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of LYHME Hosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of LYHME Hosting. Subscriber understands that change to the ToS by LYHME Hosting shall not be grounds for early contract termination or non-payment.
  2. Refunds and Disputes

    1. Unturned server hosting and game server hosting services are eligible for refunds within one twenty-four hour days of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and dedicated machines are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 48 hour money back guarantee applies to a new client's first order only. Refunds issued for billing errors are made on a per case basis.
  3. Cancellations

    1. To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://lyhmehosting.com/billing. As LYHME Hosting does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
  4. Liability Limitation and Exclusion

    1. LYHME Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. LYHME Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.
  5. Support

    1. Any support requests required for products from LYHME Hosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
  6. Promotions

    1. LYHME Hosting cannot guarantee that all promotion codes will work all of the time.
  7. Legal Contact

    1. LYHME Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. LYHME Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from LYHME Hosting you permit us to modify your server, this includes, but is not limited to, changing settings, uploading mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by LYHME Hosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to LYHME Hosting your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. LYHME Hosting retains the sole right to stop, start, and modify your server at any given time.
  8. Unlimited Policy

    1. While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of LYHME Hosting. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.
  9. Termination

    1. Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
  10. Acceptable Use Policy

  11. Illegal Use

    1. LYHME Hosting services may not be used for illegal purposes, or in support of illegal activities. LYHME Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
  12. Threats

    1. Using of the LYHME Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property is prohibited.
  13. Harassment

    1. Using of the LYHME Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another is prohibited.
  14. Forgery or Impersonation

    1. Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
  15. Fraudulent Activity

    1. Use of LYHME Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
  16. Unauthorized Access

    1. Use of the LYHME Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of LYHME Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending LYHME Hosting account is subject to immediate termination and further investigation.
  17. Network Disruptions and Unfriendly Activity

    1. Use of the LYHME Hosting service for any activity which affects the ability of other people or systems to use LYHME Hosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. LYHME Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
  18. Fraud

    1. Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Third-party Links, Sites and Services Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by LYHME Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from LYHME Hosting, you do so at your own risk and you agree that LYHME Hosting will have no liability arising from your use of or access to any third-party website, service, or content.

Privacy Policy

  1. Definitions

    1. This Privacy Policy governs the manner in which LYHME Hosting. collects, uses, maintains and discloses information collected from users (each, a "User") of the http://lyhmehosting.com website ("Site"). This privacy policy applies to the Site and all products and services offered by LYHME Hosting.
  2. Personal Identification Information

    1. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
  3. Non-personal Identification Information

    1. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
  4. Web Browser Cookies

    1. Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
  5. How we Use Collected Information

    1. LYHME Hosting may collect and use Users personal information for the purpose of processing payments as well as keeping appropriate records as such. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests as well as information deemed important in regards to the services being provided.
  6. How We Protect Your Information

    1. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
  7. Sharing your personal information

    1. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
  8. Changes to this privacy policy

    1. LYHME Hosting has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
  9. Your acceptance of these terms

    1. By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
  10. Contacting us

    1. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: https://lyhmehosting.com/billing/

Service Level Agreement

  1. Definitions

    1. LYHME Hosting. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). LYHME Hosting., the company here after referred to as, ("LYHME Hosting"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of LYHME Hosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this agreement are subject to change from time to time at the discretion of LYHME Hosting. Subscriber understands that change to the SLA by LYHME Hosting shall not be grounds for early contract termination or non-payment.
  2. Network

    1. ("Network") is defined as all equipment, software and facilities within LYHME Hosting's infrastructure, which includes LYHME Hosting's contracted and leased services outsourced from its providers, which LYHME Hosting utilizes to provide its web, and game server hosting services.
  3. Service Availibility

    1. ("Service Availability") refers to the total time in a given calendar month that LYHME Hosting's infrastructure/network is available throughout the internet, provided that the client and its users have established internet connectivity. LYHME Hosting takes responsibility for the service availability within its own infrastructure, and what it has control over, however cannot be held liable for issues directly related to external providers, which include bandwidth, software or hardware.
  4. Service Downtime

    1. ("Service Downtime") is defined as any unplanned interruption in service availability during which the client is unable to access the rented services as described in preceding section 1. Provided that the downtime has been confirmed to have been a result of the fault of an issue within the LYHME Hosting infrastructure as confirmed by itself, LYHME Hosting will measure the total length of time of the unplanned service downtime during a calendar month for affected clients.
  5. Scheduled Service Downtime

    1. ("Scheduled Service Downtime") is defined as scheduled interruption of service. Scheduled downtime takes place during a LYHME Hosting defined maintenance window, which occurs in conjunction with a 1 hour notice to the client via electronic communication (email) or the use of our status website http://status.lyhmehosting.com. LYHME Hosting agrees to schedule its maintenance procedures to take place during times at which clients will be least affected, and to expedite the procedures to reduce downtime incurred.